Black Rhino Limited Lifetime Warranty
WE ARE COMMITTED TO QUALITY AND SERVICE
Black Rhino prides itself in providing quality products and superior customer service. We understand the frustrations of purchasing a product only to have it not live up to your expectations. Our promise to you: If, during your product’s lifetime, the product you purchase from us does not function as it should due to a manufacturing defect, we will replace your product free of charge! Please fill out a Lifetime Warranty Claim Form to get started.
US only. If you are outside of the US and have an issue with one of our products, please contact us at email@example.com.
FREQUENTLY ASKED QUESTIONS
What is covered by the Black Rhino Limited Lifetime Warranty?
Manufacturer’s defects caused by poor craftsmanship or defective hardware or materials when purchased through Black Rhino's website.
What is not covered by the Black Rhino Warranty?
If your product is damaged in the course of normal (or abnormal) wear and tear, you may not qualify for our warranty replacement. Please email us at firstname.lastname@example.org and we can take a look at the issue.
Products damaged while being used in an unintended way are not covered by the limited lifetime warranty. For example, your dog chews your leash in half while you aren’t looking, or decides to sneak into your training pouch and rips the inner lining out…We know you understand 😉
How does the Black Rhino Warranty work?
Fill out the Limited Lifetime Warranty Claim Form which requires pictures showing the defect and we’ll take a look. If the claim meets our guidelines, we will send you a replacement product free of charge. US only. If you are in another country please contact us at: email@example.com.
We pride ourselves on providing superior customer service. If you are experiencing any problems or have any questions about your Black Rhino Product, we are here to help. Please feel free to email us at firstname.lastname@example.org.